Privacy Policy
Effective Date: November 1st, 2024
This website is owned and managed by FB Catering DMCC.
FB Catering DMCC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website soyummy.ae (the “Website”) and use our services.
1. Information We Collect
When you use our Website and services, we may collect the following types of personal data:
- Personal Information: This includes your name, email address, phone number, delivery address, and payment details, which you provide when placing an order.
- Account Information: If you create an account with us, we may collect your username, password, and any preferences you set.
- Order History: We maintain records of your past orders for order management purposes.
- Cookies and Usage Data: We use cookies and similar technologies to collect data about your browsing behaviour and preferences on our Website.
2. How We Use Your Information
We only use your personal information for the following purposes:
- Order Processing: To fulfil your meal plan orders, process payments, and manage deliveries.
- Account Management: To allow you to create and manage your account.
- Customer Support: To respond to your inquiries, provide customer service, and handle any issues related to your order.
- Website Improvement: To analyse website traffic and improve user experience based on how visitors use our Website. We may use cookies to remember your preferences.
We do not use your personal information for any marketing or advertising purposes unless you explicitly provide consent.
3. Cookies Policy
Cookies are small text files stored on your device by your web browser. We use cookies to enhance your experience on our Website, including remembering your preferences and ensuring smooth operation of the site. You can manage cookie preferences through your browser settings, though some features of our Website may not function properly if cookies are disabled.
Types of cookies we use:
- Essential Cookies: Required for basic functionality like shopping cart and checkout.
- Performance Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
4. Data Sharing
We do not sell or rent your personal information to third parties. We only share your data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery services) who help us process your orders.
- Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no online platform can be completely secure.
6. Your Data Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw your consent for data processing at any time, though this may impact our ability to fulfill your orders.
To exercise these rights, please contact us at nfo@fb-catering.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Effective Date” at the top of this policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at
- Email: soyummy@fb-catering.com
- Business WhatsApp Number: +971505324717
